1. Househunting introduction

Welcome to the South of the Netherlands.

Living and working in another country can be one of the most exciting and enriching experiences of your life -- but also one of the most challenging.

Fortunately, Househunting is here to help. We know about the local area and to find the way around.  We want to give a step-by-step guide, packed with practical suggestions to get started quickly.

The Expat Guide: Your Guide to get connected quickly, we will help you:

• get organized quickly and find the housing you need;
• recognize and avoid cross-cultural pitfalls;
• maximize your success in learning the local area;
• help children adjust in the right environment;
• overcome "transition shock" as you adjust to your new environment;
• identify employment and other opportunities for accompanying spouses;
• minimize the surprising difficulties of the "reentry" move, and much more.

If you are already an expatriate (living outside your home country), are contemplating an overseas move, or have been assigned abroad by a company, university, institute, non-governmental organization, church, diplomatic mission or military service, this guide is for you. It is also a useful resource for relocation specialists and international human resource managers.

Househunting offers housing in the Brabant Region, in the south of the Netherlands. We have offices in Eindhoven, ‘s-Hertogenbosch and Tilburg. Because moving countries can be a challenging experience, we've put together a collection of resources that can help make relocating and settling in a bit easier.

Househunting has over 500 properties active in our portfolio. We can also arrange viewings for apartments from other agencies in order to serve as a single-point-of-contact for all your housing requirements.

Apartments are offered bare, furnished and unfurnished and starting from around 500 Euros per month. We have offices in ‘s-Hertogenbosch, Tilburg and Eindhoven, however we also represent properties in other cities in the Netherlands such as Helmond, Uden, Oss and Breda.

On contacting us we'll register your details and one of our rental consultants will assist you. We'll make every effort to only show you apartments that closely match your preferences.

We ensure that owners are bona fide and that you'll always receive a balanced rental agreement. Your rental consultant will assist with negotiating an agreement, drawing up contracts and connecting utilities.

Househunting works on a no-cure, no-pay basis to help you find a suitable home quickly at the best price. Our structured rental process helps to ensure that you are shown only the most relevant properties that match your criteria.

2. Setting up a house

Househunting Rental Proces

Step 1. Registering your interest

When you register with Househunting, the first thing we do is ask your housing requirements. Furnished or not? Close to work, city centre or international school? How many bedrooms? Parking? The more specific you can be, the more targeted our search is. Our online search engine can provide an idea of the types of properties we have available.

Because we have specialistic insight in the Dutch market, we can help set your expectations about rental prices and what you can expect for your money. Remember, there are no registration costs at Househunting and we work only on a no-cure, no-pay basis.

Step 2. Finding a suitable property

We have more than 500 properties in our portfolio and have access to all properties registered at other agencies. We work with you to find the best available properties that most closely match your requirements. We ensure that owners are bona fide and that apartments are legal and conform to Dutch regulation.

 Step 3. Accompanied viewings

We offer flexible and convenient viewing times, including evenings and weekends when necessary. We work when it is convenient for you in order to provide maximum viewing opportunities.

 Step 4. Negotiation and contractual administration

We facilitate negotiations between you and the owner. We offer advice on negotiable aspects, and help to maximize your deal. Once an agreement has been made, we draw up a detailed and clear rental contract that both parties are required to sign.

 Step 5. Paying rent and deposit

All tenants are required to make initial rent and deposit payments as agreed in the rental contract before receiving keys to the apartment.

 Step 6. Checking in

We accompany you to the property to conduct an official check-in. During the check-in we fully inspect the condition of the property and verify that the property contents match the inventory list (provided by the owner). You will be required to sign off on all notes made during the check-in.

 Step 7. Tenant support services

During your tenancy we are always reachable for questions and to help resolve issues. For many of the properties we offer management services by ourselfs offered in cooperation with a partner.

Step 8. Checking out

We officially check you out of the property at the end your rental period. At check-out, we conduct a comprehensive inventory review and evaluate the condition of the property. We provide the owner with a detailed report of any missing inventory and damages, and will help administer the deposit and settle any disputes.

Step 9. Finding a new home

If you decide to move to another rental home within the Netherlands, Househunting can help you search for another suitable property. If you instead decide to buy a home, our sister company, Househunting Real Estate, can help you find a property and guide you through the purchase process.

Please contact us for further information about finding a new home, or register here and we will contact you to discuss your housing requirements.

Buying or renting Real estate.

Expatriates in the Netherlands often ask the question: “Should I buy or rent a property in The Netherlands during my stay”. Househunting will help you out deciding renting or buying the right property. 

By renting a house, you can minimize your risks: the monthly rent to be paid is fixed and the rental contract can in most cases be terminated within a reasonable time. As such, renting a house gives certainty and flexibility. However, one cannot benefit from a possible increase of the value of the house and the rent paid is not a tax-deductible item for Dutch income tax purposes.

Buying a house on the other hand can be very tax beneficial. There are certain costs which can be deducted like the interest of the mortgage.

Currently, the Dutch house market is difficult to predict. In previous years, property prices have increased enormously. At the moment prices in the lower and middle price ranges (up to € 250.000) are still increasing but properties in the higher price ranges tend to stabilize or to go down a little. Keep this in mind when negotiating about buying a property with a value above € 250.000. Because of the costs involved when buying a property you should at least live in it for  4 years.

Our fees

When you want to rent an accommodation through our agency we charge you with an office fee of one month rent excl. 19% VAT. For a full guidance of buying a house a commission is charged of 1,25% over the buying price, excl. 19% VAT.

Terms of renting houses & apartments

When renting it is important to know what the terms of the let are and when dealing with, be sure to be specific with your requirements. For example, unfurnished (ongemeubileerd) accommodation means the house is bare; you are expected to furnish yourself, which will include flooring, lighting, curtains and appliances. Semi or Soft-furnished (gestoffeerd) will get you basic appliances, curtains and flooring and furnished (gemeubileerd) will mean you are able to move in with only your luggage.

You will be expected to pay two months rent (one month as deposit and a month in advance) to the landlord, in addition to the letting agent's fee of one month + 19% VAT.

When agreeing the rental terms and conditions, it is advised to include a clause to cover you if you have to move from Holland earlier than expected; this is sometimes called a diplomatic clause. Also prepare a list of expenses that will be covered by the owner and yourself.

Rental agreements

Seek the help of someone experienced in Expat relocation when dealing and deciphering the rental agreement contract, they are lengthy and complex. You can also ask for an English translation of the tenancy agreement from our Househunting Agency, if this is not an option it would be advised to try another agent. Some agencies request your company to act as a guarantor to the rental agreement. It is also advisable to check the clauses relating to cancelling the rental agreement should your circumstances change and make sure this is clear prior to signing the contract.

Buying property

If you plan to buy a house in the Netherlands the first thing to do is determine the maximum you can borrow. Househunting can provide you with an mortgage specific for Expats. We work with an broker who deals with expat mortgages and offers specifically made mortgages.

You may be surprised to find that you can borrow the cost of your house plus any renovation costs. Househunting is also able to prepare your tax rebate applications and guide you through the system smoothly. After you have determined your budget, area and type of properties Househunting can guide you to the right propertie you are searching for. Most of the offered properties are for sale in the Netherlands, the only thing is to find you the right accommodation.  

The process of buying can be expensive. Additional costs of buying include a registration tax (overdrachtsbelasting), notary fees and the brokers commission (which is a percentage based on the purchase price), these items can add up to a further 10% of the purchase price. You will be advised to hire a notary to handle the legal part of the exercise (for deed registration, title search, preliminary purchase agreement).

Searching for property

Househunting offers a full service English housing advice, we can guide you to full search and the available housing offer.

3. Getting connected

Getting Connected

When the rent is not including the gas, water and electricity you need to get connected with the supplying companies. There are several companies for several services.

Power companies

There are several energy suppliers for the Brabant region, the main suppliers being EON Benelux (0900-0601 €0,10/minute) and Essent (0800-0330). You can choose to pay your bill by direct debit each month or by bank giro. Most of the energy provided by the main suppliers is derived from renewable resources.

Water
The supply of water is split into different producer boards across the country. Most properties now have water meters which give a more accurate picture of your consumption, as opposed to a water bill that is included in your rent, based on number of residents in the household. The only supplier for the water is Brabant Water ( 073-6838000).

Waste, trash sewer tax.
When register with the Municipal Personal Records Database Gemeentelijke Basis Administratie (GBA) at the City Hall the invoices of waste, trash and sewer taxes being invoiced directly to your new address. Prices are depending in each town and depending with the number of people living at one address. The average price is € 250,- a year.

Phone, internet & call plan providers

Dutch telecommunications company KPN previously held a monopoly as the incumbent line rental provider. However, now all operators have access to the whole of the telecommunication infrastructure, including fixed line. You can still use KPN as your phone, internet and call provider (different line rental and packages available) but they are the more expensive option and the customer service can be found wanting at times. For a comprehensive price comparison of services available across the providers you can visit www.bellen.com, where you can view the information in English.

Chello
0800 1872 (free)
Chello is a UPC broadband internet service provider; you access Chello services through UPC.

ZIGGO
0900 - 1884 (local tariff)
Ziggo offer internet, ADSL, cable and digital television and telephone calls.
Planet
Customer sales 067 600 2505
Internet and email/web-mail, ADSL, personal websites.
UPC
0900 15 80 (€0,10/minute)
UPC offer internet, ADSL, cable and digital television, mobile and telephone calls.
XS4ALL
Customer sales 020 398 7654 Monday - Friday 9am - 6pm
Help desk is open weekdays to 8pm and weekends from 12pm - 5pm
Internet and email/web-mail, ADSL & DSL, personal server and domain names and mobile internet.Tele2
0900 241 1602 (local tariff)
Tele2

4. Registration with City Hall

Anyone staying in the Netherlands for 4 months or longer must register with the Municipal Personal Records Database Gemeentelijke Basis Administratie (GBA) at the City Hall. It is advisable that you register as soon as possible and not wait until the four months are over, as you may need your registration papers for other purposes. As a new inhabitant of the city it is advisable to bring along a signed Rental agreement of the new house where you are going to live in. Househunting provides the agreements of the houses that are rented out by Househunting. 

Bear in mind that you need a certified copy of your birth certificate when registering with the Municipal Personal Records Database. If you are unable to produce one you will still be able to register. You will, however, receive a letter reminding you that you must produce a legalised birth certificate as soon as possible.

This is the same location where you go when you need your passport e.g. But also when you need permits, driver licenses and other official documents.

City hall Eindhoven

We give you the address of the Eindhoven Municipal Personal Records Database, when you are going to live in another town you could ask Househunting the address of the town hall of the specific city. 

Municipality of  Eindhoven

Stadhuisplein 10

Post adress:
Postbox 90150,

5600 RB Eindhoven
tel. +31(0)40-238 60 00

email: gemeente@eindhoven.nl

Opening hours

Monday from 8:30 to 19:00

Tuesday / Friday from 8:30 to 17:00

City hall ‘s-Hertogenbosch

Municipality of  's-Hertogenbosch

Wolvenhoek 1
PO Box 12345
5200 GZ 's-Hertogenbosch 
General telephone number: +31 (0)73  615 51 55 
Opening hours

Monday / Friday from 8:30 to 17:00

Tuesdaynight and Fridaynight from 18:00 to 20:00

City hall Tilburg

Municipality of  Tilburg

Stadhuisplein 130
5038 TC TILBURG

Postbus 90155
5000 LH TILBURG

General Telephone number; +31(0)13-5428811  

Opening hours

Monday from 9:00 to 17:00

Tuesday / Friday from 9:00 to 16:00

5. House inventory and decoration  

Introduction

Eindhoven has a vast array of appliance specialists and superstores selling most items that you will require. From top end kitchen appliances, design emporiums and sound specialists to the superstores selling brand appliances. The main chain stores are listed below and stock a good variety of most products you will require. There are many other independent specialist stores that sell these products also, but that are too many specialists to list here.

Where do I buy Appliances?

General appliances, white-ware, TV, DVD, Camera and Video

You are also able to buy some products online, but you will generally not be able to buy with a credit card, your options are to pay either by giro-banking or cash on delivery (yes, even if it is €800).

Media Markt
website - http://www.mediamarkt.nl/

BCC
website - http://www.bcc.nl/shop/index

ITS
website - http://www.itsonline.nl

DIXONS
website -http://www.dixons.nl/

EXPERT
website -http://www.expert.nl/

Kijkshop
website - http://www.kijkshop.nl

Domestic, kitchen & personal appliances
Blokker
website - http://www.blokker.nl

Marskramer
website - http://www.marskramer.nl


Where do I buy small household items?

Again, there is a wide selection of stores where you can buy small kitchen items such as cooking utensils, pans and pots, laundry items, crockery, bins etc. For low to mid range prices you can shop in the following shops:
IKEA
website - http://www.ikea.nl

Hema
website - http://www.hema.nl

Xenos
website - http://www.xenos.nl

Trendhopper
website - http://www.trendhopper.nl

If you would like your kitchen and household a bit more elegant and stylish then try:

de Bijenkorf
website - http://www.bijenkorf.nl
in ‘s-Hertogenbosch and Eindhoven located at the very city centre
The Netherlands' premier department store.

Vroom & Dreesman
website - http://www.vd.nl
Department store.
located in the city centre of Eindhoven, Tilburg and ‘s-Hertogenbosch

Where do I buy Furniture ?

As with food shopping, the experience as such doesn't differ that much. Use the following as your guide:

* If a product is sold out, it is sold out. Op=op
* If an item is not at one store, don't expect it at another one (or for the same price; price guarantees from store to store aren't generally possible).
* Mega-store does not indicate Mega-range.
* Just because it is in the catalogue, doesn't mean a store stocks the particular item.
* Shopping takes time (lots) so just run with it or come out before 12 noon, between 10am and 12 is relatively quiet - the rush starts at 12.05 pm.

Where can I buy furniture?

There are a myriad of stores around Eindhoven of all descriptions; from the top range of modern designer items to more traditional designs to the mid-price bracket and the 'cost effective'. It all depends on what you are looking for. As with the rest of your shopping experience, it will take time to shop around and find what works for you and if it fits with your budget. Follow www.Woonwebsite.nl to view all things House & Home related, you can search for a variety of stores around the Netherlands by topic, eg. badkamer/bathroom (site is in Dutch).

See the shops below for home DIY, soft furnishing and furnishing your house. All the websites listed are in Dutch.
Karwei - DIY
Praxis - DIY
Kwantum - budget furniture selection, baskets, lighting, bedding, flooring
Trendhopper - mid priced furniture, baskets, textiles and kitchen and bathroom ware
Leen Bakker - budget-mid priced furniture, flooring, textiles, mirrors, outdoor
Beter Bed - as the name suggests, is a bed shop that also sells some furniture
Oase - bedroom furniture specialist. Nicely laid out in 'room settings'
Divino & Divani - more upmarket store selling furniture and furnishings
Eikenland - upmarket store selling variety of styles of furniture and furnishings
Seats & Sofas - an American branded/styled store, selling only chairs and sofas
Carpet Right - the website lists all store addresses only. Discount flooring store

Suburban shopping
Each of the suburbs have their own shopping centres containing much of what you will require on a daily basis.

If you get tired of traipsing around, there is always IKEA. IKEA stores are really the same the world over, the opening hours are more agreeable and there are lots of areas for your kids to play in. The main advantage however, is that you generally get to take your items home with you when you buy them. After sales service is also very good.

IKEA Eindhoven (north)
Ekkersrijt 4089,  5692 DB SON
This store is the easy to find, even for a novice Eindhoven driver. Just follow the A50 expressway to Nijmegen and take the exit Ekkersrijt and drive toward the very large IKEA sign. Labels and catalogues are in Dutch/English. Great children's play area - for children over 3. Always a busy store no matter what the time or day.

Opening hours: 10am to 9pm Monday to Friday, 9am to 8pm Saturdays. Open on last Sunday of each month.

 

Hiring furniture

If you have your house but no furniture, then you are able to hire furniture for the period of time you need. It might be somewhat expensive, but it may mean the difference of getting reasonably settled in your permanent accommodation or stay a few weeks longer in the hotel or apartment.

Ask your company if they have a preferred organisation, or alternatively try furniture Lease B.V. for short to long term rental contracts. Packages provided are comprehensive.


Taking Delivery - How Long?

Depending on the store it can take six to 20 weeks to get delivery of small items through to furniture and appliances. Your choices are to either accept the delivery time or shop elsewhere.

If you buy last item appliances off the shop floor and ask if you can take it with you, don't be surprised if the answer is "No". Some stores have a policy that they will not let you take large appliances directly without
having cleared it through their warehouse - this may be in Amsterdam or Utrecht. It may take up to a week. Delivery charges are generally not negotiable and they will try to get you to pay for many other ad-ons such as protection insurance. Another strange thing about deleted items still displayed, you are in most cases not allowed to purchase that last item as it will create a 'hole' in the display.

If you have made a phone or internet order, don't be surprised if you are unable to pay by credit card, you may however be able to pay by bank transfer or bank giro. Despite this, many companies expect cash on delivery for the item no matter what the cost (even into the hundreds of euros). Strangely, this is quite normal practice, be sure that the delivery person issues you with a receipt. Be sure to check the item is what you ordered and in good working order and condition before you handover your money. The delivery service may also unpack and take away packaging. Any problems that you can see, it would be prudent to call the shop or manufacturer while the delivery guys are still there.

Square Knot Expat Services provides an "all-in" package for expats relocating to the Netherlands. We have many years of experience in providing financial advice, tax advice and relocation: we know what is important. Our specialist team provides support for assignees throughout the Netherlands.

The advisors of Square Knot Expat Services deliver work that is 'tailored made' and suits your personal situation. Our method of working is thorough.

• During preliminary discussions we make an inventory of all relevant financial information and discuss your personal wishes.
• We carry out an analysis and invite you to a follow up discussion.
• We then present our plan and the prospects of your financial planning are discussed.
• When you are satisfied with the plan, we will look for one or more providers who will fulfil your wishes at a competitive rate.

Your wishes and financial goals are our main focus. Square Knot Expat Services looks for 'made to measure' mortgage conditions. However, we do not limit ourselves to well known banks and insurance companies. As we are independent, we also have contacts with providers that are less well-known, but offer interesting possibilities. We want the best results: a mortgage with an affordable monthly repayment, flexible conditions and maximum security.

• We can finance up to 125% of the liquidation value
• Interest only repayments
• Transparent interest rates
• A 30-year mortgage term
• Capital gain via a periodical deposit on a separate investor's account
• No commission on mortgages for newly built houses or estates

Would you like to know what Square Knot Expat Services could mean to you? One of our advisors will invite you for a personal consultation that, depending on your preference, can take place either at Square Knot Expat Services, your office or your own home.

Our advisors provide in both the support of foreign employees during their assignment in the Netherlands and their employers. We also offer support to Dutch employees expatriated abroad.

The increase of global international mobility results in an ever-growing number of foreign employees on the Dutch labour market. The regulations that are applicable to these assignees are not only complex, but also frequently changing. Our advisors support companies and their employees on issues regarding these regulations; as a result they do not need to focus on complexities in (international) tax law, social security and migration formalities.

Our advisors are determinant to minimize tax liability for our clients with a personal approach.

Our services are at the same quality level of the big consultancy companies, with fees approximately 50% lower.

• Advice on cross-border employment and expatriation policy
• Advice concerning wage tax and social security
• Preparation of employment contracts and assignment contracts
• Preparation of Dutch gross-to-net and Dutch net-to-gross calculations
• Application the 30%-ruling for foreign employees
• Preparation of migration formalities for inbound and outbound employees
• Application of E101-statements and Certificate of Coverage statements
• Application of voluntary insurance of the national insurance and employee insurance
• Application of residence- and workpermits
• Preparation of the annual Dutch income tax return for inbound and outbound employees and all relating administrative obligations
• Preparation of the requests for rent allowance, medical care allowance, child care allowance and child allowance.

Our employees are also regularly hired to support fiscal and human resource departments of world-wide operating concerns.

Further, we also offer a broad variety of services in the field of human resources. Finally we also offer non-fiscal related services like making the foreign employees familiar in their new habitat, support in several administrative formalities (registration at the local Town Hall, application Dutch social security number, exchange driving license, etc.) and taking care of (temporary) accommodation.

Would you like to know what Square Knot Expat Services could mean to you? One of our advisors will invite you for a personal consultation that, depending on your preference, can take place either at Square Knot Expat Services, your office or your own home.

An 'all-in' concept for expats to assure business and private interests. An advisor from Square Knot Expat Services will be a personal contact for your questions and needs, and assist you with all the planning involved in your relocation.

• We arrange your residency permit
• We help you open a bank account
• We help you with your property search
• We arrange your health insurance
• We help you to find a removal company
• We help to find a job for your partner

Square Knot Expat Service will outline educational regulations and explain client policy on dependent tuition cost assistance. Square Knot Expat Service can also assist in accompanied school tours, the application process, admission requirements, enrolment and ongoing facilitation of school tuition payments.

Would you like to know what Square Knot Expat Services could mean to you? One of our advisors will invite you for a personal consultation that, depending on your preference, can take place either at Square Knot Expat Services, your office or your own home.

7. Banks

Bank of the Netherlands

If you live in The Netherlands you will probably need a bank account. There are many different banks which offer a variety of services. Huge banks like Rabobank, ABN-Amro and ING bank just offer everything. Special banks like Van Lanschot and MeesPierson are more focussed on the wealthy customer.

Below we have put links to most of the (important) Dutch banks. The mentioned Banks have sites in English. All of these banks have an office in almost each town, see the website fore more information.

8. Personal shopping   

Introduction

It might take a bit of time until you find the products you are used to. Well-known brands like Pantene, Dove, Vaseline Intensive Care and Gillette are all sold here in supermarkets and stores listed below. You can also find these products at the local markets, prices don't differ hugely from supermarkets and specialty stores.

Where do I buy personal care items?

Outside of the supermarket, there are several stores where you can buy all your personal care items and many other items as well. There are subtle variations in the product line in these stores.

Etos For shampoos, vitamins, pharmacy items, baby care, wipes, makeup, razors etc.
Kruidvat For shampoos, vitamins, baby care items etc.
Trekpleister For smaller range of shampoos, nappies, vitamins and makeup etc.

Kruidvat and Trekpleister are difficult to categorise as far as product lines go, Trekpleister in particular. In addition to skincare and baby items, Kruidvat also develops photos, sells small appliances, children's bikes, exercise machines, computers, dvd's, cartridges etc. Trekpleister sells a reasonable range of shampoos and skincare products but also toys and computer supplies.

For health foods, vitamins, skincare and essential oils, go to De Tuinen. Lovely stores with very helpful staff.

You will also find The Body Shop in city centres.

If you are looking for brand makeup and skincare lines like Clarins, Clinique, Lancome, Christian Dior, Estee Lauder, Biotherm, Sisley, la Prairie, YSL etc., a good place to go is Douglas. They also stock a range of men's and women's perfumes.

In addition to the department stores, a great places to see a wide selection of perfumes and aftershave is ICIParisXL.

Children's clothing & shoes

The quality in The Netherlands is generally very good, although the prices differ hugely depending on the type of store. Here is a small selection of the main stores you will find. Other boutiques can be found all over the various main cities and in their suburban areas. Look under “Kleding” in the yellow pages or search "Kleding Pagina" on internet for listings and links.
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Lower price class:
Zeeman (www.zeeman.com)      clothing
Scapino (www.scapino.nl)         shoes & clothing
Wibra (www.wibra.nl)                 clothing
Schoenen Reus                        shoes
Van Haren                                shoes

Middle price class:
Hema (www.hema.nl)                clothing & shoes
C&A (www.c-en-a.nl)                 clothing & shoes
H&M (www.hm.com)                 clothing
Mexx (www.mexx.nl)                 clothing & shoes, boys/girls
Prenatal (www.prenatal.nl)         covers all children & baby products
BabyDump (www.babydump.nl)            clothing and other children/baby products
Tom-du (www.tom-du.nl)           Dutch party-plan business, quality children's wear items

Upper price class:
Vroom & Dreesman (www.vroomendreesman.nl) clothing & shoes
Bijenkorf (www.bijenkorf.nl)                          clothing & shoes
Oilily (www.oilily-world.com)                             Dutch clothing boutique - girls/women
Esprit (www.esprit.nl)                                       clothing, girls/women

Try these directory sites to find other children's clothing stores:
www.babypret.net
http://www.lieflifestyle.nl


Clothing

Eindhoven, ‘s-Hertogenbosch and Tilburg have great shopping centre, the full spectrum is on offer here. You can find the UK chains such as H&M and C&A, Principles, and Miss Etam along with other international brands such as Laura Ashley, Esprit, Armani Exchange etc. Good Dutch brands are Didi, Promiss and Vero Moda. De Bijenkorf and Vroom & Dreesman also house a wide selection of brand-name clothing. In the smaller town centres of surrounding cities you will find a wide range of different boutiques. Also in the city centres of Eindhoven, Tilburg and ‘s-Hertogenbosch these fashion boutiques can be found.

Toys & games

The two main toy stores in Netherlands are Intertoys and Bart Smit; represented throughout The Netherlands in cities and shopping centres. In most cases, you won't find many toys, dvd's or games in the English language.

Another well known international name is Toys'R'Us, where you can buy large items such as bikes, outdoor play huts as well as the usual toys, games, dvd's, soft toys.

You can also buy a selection of toys, books and games at Vroom & Dreesman, de Bijenkorf, Blokker, Hema, Kruidvat and Trekpleister.

Shop online

There’s a surprising amount of online clothing shopping sites, some offer home textiles and items. To view the full selection go to this site www.winkel.overzicht.nl or http://kleding.startveld.nl for men, women, children, furniture, accessories, electronics etc or www.babypret.net/babywinkels8 for children's online stores.

Bon'a Parte (www.bonaparte.nl)            Women, men, children's clothing, home, textiles
Otto (www.otto.nl)                                Women, men, children, sport, electronic, furniture
BonPrix (www.bonprixsecure.com)        Women, men, children, shoes, home
Kinder Voordeel (www.kindervoordeel) Children's clothing, shoes, sports, accessories
Go-Kidzz (www.go-kidzz.nl/webstore)    Children's clothing
Wehkamp (www.wehkamp.nl)                Women, men, children's clothing, home, furniture, textiles, games & more 
Exclusive Line (www.exclusiveline.nl)     Women's clothing
Quelle (www.quelle-international.com)    Women, men, children's clothing, home, electronic, sport
Neckermann (www.neck.nl)                    Women, men, children's clothing, home, electronic, computers
Mexx (http://eshop.mexx.com)             Women, men, children's clothing

9. Useful information about living, Language and habits

Language in the Netherlands

The official language of the Netherlands is Dutch, although the pronunciation varies across the different regions in the country. In total 13 other Dutch regional dialects are spoken.

As the country has a large immigrant population; 165 different countries are represented here, there are many other languages spoken also. The major ethnic language groups are Indonesian (300,000), Turkish (192,000) and Moroccan Arabic (30,000).

Around 75% of the country speaks English in varying degrees, however this is generally limited to the larger cities. The best course to take is to make your greeting and introduction in Dutch, then if not sure about using your fledgling Dutch say "Spreekt u Engels?", which means "Do you speak English?", or alternatively "Ik spreek geen Nederlands", translated as "I don't speak Dutch".

Where do I start?

It would be wise to learn some basic phrases and words for your daily life but you will find that you will be able to communicate in English in most places in Brabant. When more in depth questions or application processes are involved, it would be best to find a Dutch speaking person to help out with translation or use sign language, spelling and pointing. This is where knowing the alphabet is useful also.

Take the time to learn some basic Dutch language, it will make life less frustrating. You can use this new language in small ways as simple greetings and basic sentences with shopkeepers but more importantly what do all those detour signs say and what does the advertising mean?

Dutch 101

Depending on the length of time you plan to live here, you may want to take some lessons in Dutch and there are many courses available in Holland and online.

The tables below show some basic things to get you started. It will be very useful to come to grips with the Dutch alphabet, it is very different in pronunciation from the English one. You will find yourself using it frequently to spell out your requests. It is also useful when you have to complete the myriad of forms and applications you will come across.

Useful words and phrases

The alphabet

Days & months

The basics

10. Car, Driving and public transport

Introduction

Every person living in the Netherlands for 12 months or more must have a valid license. For EU members and member states, you are only allowed to use your foreign (or home country) license for a period of 10 years from the date of issue. After that time you are required to obtain a Dutch license. Dutch law states that all licenses must be renewed every 10 years.

EU citizens (coming from all EU countries and including Andorra, Aruba, Monaco, Netherlands Antilles, Isle of Man, State of Jersey and Switzerland) no longer have to register their foreign license with local municipalities after a ruling was made by the European Court as unconstitutional. Some official websites may not have updated their information on this change however. The change came into force in July 2003.

Foreign nationals from non-EU countries are not included in the above rule however, the limitation is 185 of continuous stay in the Netherlands before you are required to sit both theory and practical exam to obtain a Dutch license.

There are different methods for obtaining your license; exchange using 30% tax ruling, diplomatic or military exemption, and sitting exams. For further general driving information the ANWB is a good place to contact. This is the national organisation in the field of traffic and tourism. Or the CBR (Driving Test Organisation) are the statutory body responsible for administering driving tests.

Cars and children

As in the United Kingdom, in March 2006, the Netherlands changed how your children must be restrained whilst travelling in a car. The rule changes for children accompanying you in your car are as follows.
- Children up to and including the age of 12 or smaller than 1.35 metres must be in an approved child seat,
- Children up to and including the age of 12, or smaller than 1.35 metres are not permitted in the front passenger seat,
- Car seats must comply with the ECE 44/03 or 44/04 regulation, universal 9-18 kg or universal 18-36 kg,
- Exceptions to this rule are taxis and buses (below).

Types of child seat
Please note that the weight and height of your child are better indicators than the age
- Children less than 13 kg must sit in a rear facing infant seat - Group 0, (babyautostoeltje)
- Children between 9 and 18 kg can face front but with 3-point harness or belt for taller child - Group 1, (kinderautostoeltje)
- Children between 15 and 36 kg can sit in a high back or booster seat (zittingverhoger) using the car belt - Group 2 and 3.
- High back seats can be used for children 4-11 years, but a booster seat is also permitted.
- Children more than 36 kg and taller than 1.35 metres, can use seatbelt without a booster.

Exceptions to the rule
Transport of other children
If you are collecting another child that is not your own, for example carpooling, and you can't either fit (or don't possess) another seat, the child is able to travel on the seat with a seatbelt. This is only permitted on short distances or emergencies and the child must be over three years of age.

Public transport
In situations such as buses where seats are not available, children can sit without a child seat. This is only for children over three years of age. However, children under three years of age are not permitted to sit on the seat, use a stroller if possible. For travel in taxis, for short distances a child over three can sit using a seat belt next to an adult. You are not permitted to sit the child on your lap. If you plan to take a taxi, check when booking whether the company can provide a suitable seat.

General license information

EU nationals
If your home country license is older than this 10 year maximum period (regardless if it is a lifetime license) or expires during your stay, you must apply for a Dutch license. However, if you have resided in your home country for a minimum of 185 days continuously before applying for a replacement, it will be valid in Netherlands.

Non EU nationals
Non-EU nationals who are in the Netherlands for 185 days or more are required to obtain a Dutch license. You may only use your foreign license for this maximum period. There are penalties for not doing so. You will be required to sit both theory and practical tests, it is quite a lengthy and expensive process, so it is best to begin ahead. The Accelerated Driving Test has been discontinued.

International license holders
An international license is only valid for a maximum period of 12 months and is not exchangeable with a Dutch one. You will be required to go through the Dutch license process if you will be staying longer than this.

Diplomatic or Consular staff
For those in the Netherlands on Diplomatic or Consular appointments, different regulations apply. This also extends to members of the family. If you are covered by this diplomatic rule, you do not need to apply for a Dutch license. See your embassy or consulate for more information.

30 percent tax ruling

If you are entitled to benefit from the 30% tax ruling, you and the other members of your family can simply exchange your license, no matter where you are from. To obtain this ruling, you must make a request to the tax office with the appropriate paperwork from your organisation. Generally, this has to be done within the first four months of taking up your position.

To establish whether you are eligible for this ruling, discuss with your employer or HR department.

Exchanging your licence with 30% tax ruling

There is a substantial amount of paperwork in order to do this simple exchange. This would be the most straight forward way to get your Dutch license.

Step 1

Purchase a health form (in Dutch) and a Proof of identity certificate from the own hall (Stadhuis). If you check any box on the health form "Yes/Ja", then it must be signed by your Doctor. This must be sent along with your Proof of identity form (uitreksel bevolkingsregister) to the CBR office; you will have received an envelope. Your "Certificate of Fitness" will be sent to the Stadhuis where you applied and the Uittreksel Bevolkingsregister returned to you in the post.

Note: If you checked yes to any of the conditions on the medical form, you may receive a letter from the CBR requesting that you see a specialist for further review/approval (at your cost).

Note: The belastingdienst have a blanket policy of not accepting calls, queries or conversations in any other language but Dutch.

Step 2
Your next step is to return to the Stadhuis with:

All going well, you should be able to move smoothly to Step 3 at this time, completing the process.

Step 3

You will be required to pay for the Driver's license form at the Stadhuis, they will send your application to the RDW for processing and decision. If approved, your new Dutch license will be sent to the Stadhuis for collection. This processing can take up to six weeks but generally within three, you may or may not receive a letter from the RDW to advise that it has been sent. Call and check with the RDW.

Caution: You will forfeit your foreign license for the new Dutch one. It will either be sent to your embassy in Netherlands (of your home country) or to the transport office at your country of origin. In Eindhoven, the RDW rule that your license will not be returned to you, despite their suggesting you write a letter to request it.

In the meantime, remember to keep a copy of your license and the receipt with you until the processing is complete.

Getting your Dutch license

Non-EU nationals who are not eligible for the 30% ruling, exchanges or inclusions, you will have to sit the theory and practical exam. It is an expensive process.

Step 1
Call the RDW (0900 0739, calls cost 0,10c/minute) to order your Traffic Manual and test questions English supplement, the manual is also available in English at a cost of €42,50 (073 551 4726, cost payable to the postman).

Step 2
You will be taking the practical exam with a driving school and have to contact one directly to arrange the practical examination process (see below). From all accounts, the exams are difficult and many (including Dutch) fail it the first time.

Step 3
When you have passed your practical test, call the CBR office to make an appointment for your theory test (0900 227 0227).

You will be able to take the theory test in English, in a group class or individually. If you prefer to take the oral theory test, you will be required to provide a translator as it is offered in Dutch only.

How much does it cost?

After you have purchased your theory text book and are feeling confident you know the rules, you must then find a driving school, they are called "rijschool". If you search in Goudengids with key word "rijschool" (or online in English, select Union Jack), you will get a listing of all driving schools in the area.

You can only sit your practical exam with a driving school but before you are allowed to take this test, it seems you are required to take lessons. How many you take depends on the instructor. After one lesson, he will decide how many and only then can you sit your practical. During your first lesson, the instructor will assess your driving ability and knowledge of road rules and decide if you need further lessons. You will be expected to pay a car rental cost during the lessons. It is possible just to take the practical exam, but by doing this the examiner might just fail you anyway. Prices vary between driving schools, so it would be worth calling a few before committing.

Cost of sitting practical test with driving school*

*These prices may vary between schools as the schools set their own fees, independent of the CBR.

You can take a "theory course" with the school, this prepares you for your theory exam.

To sit your theory exam, you must contact the CBR and make an appointment.

Then, Stadhuis to apply for the actual license: You must take the following with you:

Processing times are as per above, during this time you are not allowed to drive.

Road rules in brief

Speed Limits
30 km in a residential area
50 km in built-up areas
80 km on provincial roads
100 km on urban motorway, unless signposted otherwise
120 km on open motorway/autoweg, unless signposted or indicated otherwise.
Be sure to check the small circular signs on the side of some roads, on the top half will indicate what the speed limit is.

Speed cameras
Cameras operate on main roads, motorways and traffic lights. There are fines if you are caught.
On many motorways and autowegen, you will see signs indicating that you are entering a "trajectcontrole" zone. This means that your travel time will be calculated between two points and your actual speed calculated. If your time exceeds the correct time, you should expect to receive something from the traffic police in the mail. The correct speed will be shown on the overhead digital signs.
A "controle" zone is where you will find traditional speed cameras.

Giving way and stopping
You must give way to cars approaching from the right unless they are indicated otherwise.
"Give Way" is indicated by a series of triangles on the road at the junction point. "Stop" is indicated by a row of squares at the junction point.
Also, when you are travelling on a road where you see a large orange diamond outlined in white and posted on a pole, you have the right of way over any traffic from side streets.
Caution: Keep on the lookout when driving along what you would think would be a main road for connecting roads. Most often drivers without Give Way indication will turn in without so much as checking whether their path is clear. In an accident situation, if they were not instructed to give way, you are in the wrong.

Legal requirements
The legal driving age is 18 years.
You are required to wear seatbelts front and back, at all times.
Children must be restrained in suitable seats until 12 years of age, 36 kg or 1.35 metres. (see Cars and children).
Stop for funeral processions. More often than not however, men in black suits with top-hats will be walking ahead of the motorcade and indicate to you to stop to let the motorcade pass. The speed limit of this procession is 30 km. Be respectful and patient in these circumstances.
You must stop for pedestrians on (zebra) or pedestrian crossings.

Miscellaneous

11. Education and preschool care

Introduction

The Dutch education system is very organised and well run, and you will find that there are many options available to you in deciding which is the best care for your child. From Au Pairs or Oppas (Baby sitter) in your home, to in home with a gastouder (host), to playgroups and traditional day-care. All this before starting in the formal school system at four years of age.

Kinderopvang

Kinderopvang is the general description for all forms of childcare in the Netherlands. To search for a centre in your area, ask about a pre-school near you, or the Eindhoven Cityhall site, which has an English translation for an overview.

Child minding agencies

As an alternative to structured care, you can choose to place your child in another home of a qualified carer. These carers are called "Gastouders". Gastouders are subject to the regulations of its organisation and background checks are carried out before children are placed in their care. Suitable for children from birth to 12 years of age.

To find a Oppas, AuPair, Gasthouder or household help, contact "Regeltante", they have a network of carers on their database. You will need to register to apply.

Peuterspeelzaal

Peuterspeelzaal translates as pre-school play group and is an option for your child if you aren't wanting full day care. Most children at the centres are between the age of 2 and 4.
The sessions are generally half days (3-4 hours), with a minimum of 2 days per week. The payment structure is based on your monthly salary and is subsidised care by the government. If you have more than one child attending the same centre, the cost of the second child is discounted by 50%. The schools are better suited for parents wanting to give their child an opportunity to socialise with other children, while the parent can enjoy some time child-free.
Dutch is the primary language spoken but there are generally other nationalities of children attending also. Depending on the centre and ability of the teacher, English can be spoken but it will be alongside or in combination with the Dutch language.
To find a peuterspeelzaal in your area, look under Kinderopvang, Peuterspeelzaal in the Goudengids. You will get a complete list of centres by postcode.

Voorschool

Voorschool or Before School is for children from 2.5 to 6 years old, when the child starts school formally. It is a combination of Peuterspeelzaal and the basisschool, which is Grades 1&2 of the primary school system. It is generally attached to a school and the students move into that school environment after completion.

Naschoolse & Buitenschoolse Opvang

Naschoolse and Buitenschoolse Opvang are organised after school programmes for students aged 4 to 12 years of age. They are an after school club where the environment is intended to be relaxing and play. Themes of play or activities are organised for older children. They are open full days during the school term and are also available during school holidays. You can apply for your child to attend at extra times outside of the usual days.

Kinderdagverblijf

Kinderdagverblijf is full time day care for working parents for children from infant to three years of age. Most are publicly funded but some are private. Almost all will have waiting lists for a minimum of six months so, if you are wanting this form of day care, it would be wise to check a few places and put your child's name on the list. The general opening hours of the centres are between 8am and 6pm, five days per week. Costs range from €60-80,00 per day. All staff are accredited and experienced in early childhood education. Generally, lunch and drinks are provided, although you may be able to arrange with the centre to bring your own if diet is an issue.

International Scholing

Englisch Schooling;

Primary international School 
Humperdincklaan 4
5654 PA Eindhoven

+31 0(40) 251 94 37
www.riseindhoven.nl

Secundary international school

International Regional School Eindhoven

Venetiëstraat 43
5632 RM Eindhoven

+31 (0)40 242 6835

www.issehv.nl

Eindhoven University of Technology (TU/e)
Den Dolech 2
5612 AZ Eindhoven
+31 0(40) 247 91 11

Fontys University of Applied Sciences
(various locations)
+31 0(877) 877 877

Design Academy
Emmasingel 14
5611 AZ Eindhoven
+31 0(40) 239 39 39

ROC Eindhoven
Sterrenlaan 4
5631 KA Eindhoven
+31 0(40) 269 40 00

12. Brabant Introduction

Brabant Introduction

Noord-Brabant is a province of the Netherlands centrally positioned between the port cities of Rotterdam and Antwerp and the German Ruhr area. The major cities in this region are Eindhoven, ‘s-Hertogenbosch, Tilburg, Breda and Helmond. 

Organisation of the administration
The current 68 munipalities are in many cases the result of an ongoing process of mergers and fusions of several smaller villages that have been independent in the past. The five larger cities in the heart of the province - Breda, Eindhoven, Helmond, 's-Hertogenbosch and Tilburg - form the second urban network of the Netherlands: BrabantStad

BrabantStad is an alliance of five cities in the Province of Noord-Brabant, located in the south of the Netherlands . In 2001, these cities – Breda, Eindhoven, Helmond, ‘ s-Hertogenbosch and Tilburg – formed a network city together in order to achieve sustainable growth in the quality of life in the BrabantStad area, from economic, spatial, social and cultural points of view.

About the people of Noord-Brabant

Most other Dutch consider the people of Noord-Brabant to be easy-going and willing to spend time on you. This is the common mentality throughout the province.

The people of Noord- Brabant are strongly organised on the social level: the clubs and societies for sports, leisure and common interest count over 600,000 members.  They spend their spare time meeting each other in community centres, on street benches in village squares on terraces and, of course, in pubs and bars.
 

Where do they live?
The residential density of Noord- Brabant matches the national average. Two-thirds of the population live in cities and towns. These cities often have old, nicely restaured medieval centres with later extensions. The other 35% of the population live in villages from where they commute to a nearby city for work. 
Noord-Brabant has its share of modern society’s problems and the regional government has a focuss on improving living conditions and public safety. Especially the older and rundown residential neighbourhoods are given a makeover and new facilities are created.

Where do they work?
The people of Noord-Brabant are among the most productive of the Netherlands. Figures prove this: the share of the gross national product, employment levels, the number of companies, the number of patents in relation to inventions. The province can boast to be the third top technological region on the  European level  with Eindhoven at the centre. 

Traditional agriculture has transformed into high-tech food industry around Veghel/Uden/Oss. The pharmaceutical sector and biomedical technology, that is, the new ‘human health’ sector, developed mainly around Oss.

The European military aviation maintenance is organised in the triangle between Vlissingen,Venlo and Woensdrecht. Industrial and chemical companies add value to the goods that find their way to over 300 million consumers in Western and Central Europe. Most of these goods are shipped from the nearby ports of Rotterdam and Antwerp.

The province has around 1000 international companies with foreign or Dutch managers fronting them. Apparently, the approach practised in Noord-Brabant more than suits what the international business world is attempting to achieve.

Statistics and Geography of the Netherlands

13. Healthcare, and hospitals
Introduction

 Medical insurance

Beginning January 1, 2006 the policies applying to medical insurance in Holland changed. An insurance provider must accept you regardless of age, sex, or medical history and cannot charge higher rates based on this information. Everyone over 18 years of age pays for their policy. Children under 18 are covered with the same coverage as the policy the parent accept.

If you have an income, you will also pay contributions amounting to 6.50% of your income up to a maximum income limit of €30,000. These costs will automatically be refunded in full by your employer. Self-employed people will be sent a payment demand by the tax authorities.

Some of the more well-known insurance companies in Holland are:
Zilveren Kruis Achmea (www.zilverenkruis.nl) - Explanation of policies in English
Trias (www.trias.nl) - In Dutch
VGZ (www.vgz.nl) - In Dutch
The official changes to the laws on health insurance can can be found on this website:
http://www.denieuwezorgverzekering.nl/Zorgverzekering/(In Dutch)


Emergency numbers

In case of an accident or an emergency call the national emergency number 112. You will be asked if you need the police, fire brigade or ambulance. In most cases you will be able to speak in English although the call will be answered in Dutch. Emergency assistance can be provided at most hospitals 24 hours a day.

For other general questions not covered here and relating to health and health care, you can call the GGD Gezondheidslijn (healthline):
Postal - PO Box 810
Phone - 088- 0031100
Web - www.ggdbzo.nl  / info@ggdbzo.nl
Hours - Monday to Friday 9am - 5pm

Hospitals

Hopsitals are called Ziekenhuis and you will see the "ziekenhuis" generic symbol on street signs with arrows showing the direction of closest hospital. The symbol is a blue "H" on a white background, followed by the hospital name. Follows is a list of hospitals in Brabant.

Finding a Doctor

Doctors are called "Huisarts" in the Netherlands. It is your first point of contact in the case of physical or mental symptoms. Specialist visits require a referral from your doctor and he must make his assessment to start this process. As a general rule, Huisarts will resist seeing you if you have flu symptoms or colds. You can also ring the doctor during something called "spreekuur", which means consultation hour. Ask the doctor when the hour is, however, it may be best to make an appointment as you could quite possibly spend the spreekuur just trying to get through. Some huisarts also have an hour first thing in the morning before appointments, where you can drop in for consultation without an appointment.

Search database "Independer" lists all the huisarts throughout the Netherlands, enter your city and postcode and it will bring up all the registered practices within certain distances of your postcode.

www.independer.nl/Gezondheidszorg/VVHuisartsen/huisartsen.aspx

When your doctor is on leave he will generally leave this number or a referral doctor that he works with for this situation. You will be billed in the normal manner from your family huisart in the normal course.

If you require vaccinations for travel, you can call the GGD Travel Clinic (Medisch Centrum Buitenland) for appointments 088- 0031100

Specialist care

In order to receive care from a specialist whether it be a Cardiologist, Gynecologist or nose, throat and ear specialist, or pediatrician what one first needs to do is visit your Huisarts to receive a referral known as a verwijsbriefje. This letter then allows you to make your own appointment with a specialist at the hospital recommended by your huisarts. In most cases, you will not be excepted by a specialist without this important referral letter.

Anesthesiologie en pijnbestrijding (Anesthesioloog) – Anesthesiologist
Cardiologie (Cardioloog) – Cardiologist
Gynaecologie/verloskunde (Gynaecoloog/verloskundigen) – Gynocologist/Midwife
Huidziekten (Dermatoloog) – Dermatologist
Interne geneeskunde (Internist) – Internist
KNO; Keel, neus, en oorheelkunde – Nose, Throat, and Ear Specialist
Kindergeneeskunde (Kinderarts) – Pediatrician
Klinische psychologie (Psycholoog) – Psychiatrist
Longziekten (Longarts) – Pulmonologist/Lung Specialist
Neurologie (Neuroloog) – Neurologist
Oogheelkunde (Oogarts) – Optomologist
Orthopaedie (Orthopeed) – Orthopedic Surgeon
Pathologie (Patholoog) – Pathologist
Plastische en reconstructieve chirurgie (Plastisch chirurg) – Plastic Surgeon
Radiologie (Radioloog) – Radiologist
Urologie (Uroloog) – Urologist


Pharmacies & filling prescriptions

Pharmacies are called "Apotheek" and just issue prescriptions with some over the counter medicines. Your doctor will usually fax through your prescription to your chosen pharmacy. You can buy non-prescription medications, such as cough mixture and pain killers, at the Apotheek, any drugstore and Etos. Drugstores and Etos do not issue prescriptions. Herbal medications and therapies can be found at any health food store such as De Tuinen.

Finding a Dentist

As with finding a doctor, you can follow the same system. If you know a resident in your area, check which is the best practice is to go to, or alternatively if your company has a list of medical personnel. Failing this look on the Internet or Telefoongids under "Tandartsen".

In an emergency call your own dentist, who will try to see you that same day. If you have no response from your dentist, call the General Dentist Emergency Service (Algemene Tandarts Spoedgevallendienst), listed in the Community Guide (gemeentegids) under Tandarts: 0900 543 7745. Be prepared to pay cash (and recover it later through your insurance, if covered).

Physiotherapy

As of 2006, one no longer needs a referral from the huisarts in order to go to the physiotherapist or fysiotherapeut. It is, however, recommended to get a referral and reference from the huisarts if going to the physical therapist for the first time. Having this verwijsbriefje or referral will help when trying to make a claim with the insurance company. Many insurance policies have limits as to how many times you may visit the physiotherapist in order for it to be covered. A basic policy allows for 6 treatments at 20 euros a piece.

www.fysiotherapie.nl (In Dutch)

Opticains and eye care

You can visit an optician on any high street without an appointment. They will test your eyes and can prescribe glasses. They will also test for glaucoma. An optician can neither treat eye diseases nor make referrals. If you have problems with your eyes go to your doctor. How to find an optician; See the Yellow Pages (www.goudengids.nl) under opticiens.